Frequently Asked Questions

If you have additional questions, do not hesitate to contact us at djafra.ltd@gmail.com or 0898731416.

📦 Orders and Payment

1. How can I place an order?

📌 Easy! Choose the desired product, click "Add to Cart", follow the steps in the checkout, and complete the order.

2. What payment methods do you offer?

💳 We accept:

  • Cash on delivery (payment upon delivery – for Bulgaria only)
  • Bank transfer
  • Revolut / Wise (by arrangement)

3. How do I know if my order has been accepted?

📩 You will receive an email confirmation immediately after completing the order.

4. Can I change or cancel an order?

✏️ Yes, if it hasn't been shipped yet! Contact us within 24 hours of placing the order.

🚚 Delivery and Deadlines

5. Where do you deliver?

🌍 We deliver to Bulgaria, USA, and Europe.

6. How long does delivery take?

  • Bulgaria: 1-3 business days
  • USA and Europe: 5-15 business days (depending on the courier)

7. How much does delivery cost?

🚛 The price depends on the destination:

  • Bulgaria: 3.50€ (office) / 4.50€ (address)
  • USA / Europe: Various tariffs, calculated at checkout.
    📦 Free shipping for orders over 88 BGN.

8. How can I track my order?

📍 After shipping, you will receive a tracking number by email.

🔄 Returns and Claims

9. Can I return a product if I don't like it?

✅ Yes! You have 14 days to return the product if it is in its original packaging and unused.

10. How do I return a product?

📦 Contact us at djafra.ltd@gmail.com and we will give you instructions.

11. What if the product is damaged upon receipt?

🔧 If there is a manufacturing defect or it is broken during transport, we will replace it free of charge.

📢 Wholesale

12. Do you offer discounts for retailers?

🛍️ Yes! The more units you buy, the better price you get:

PLEASE CONTACT US

💡 Other Questions

13. Do you sell original products?

🔒 Yes! All our products are 100% original and have undergone strict quality control.

14. How can I contact you?

📞 Phone: 0898731416 , Viber, WhatsApp 24/7/365
📩 Email: djafra.ltd@gmail.com
📍 Working hours: Mon-Fri: 09:00 – 18:00

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